Your case log

You sent a letter about damp leaks fire safety an issue to Example Borough Council

Example Borough Council responded with a letter by email on the phone in person

They are going to send someone out to investigate further.

They have given me advice on how to fix the problem myself.

They won’t deal with the problem right now.

They say the problem is someone else’s responsibility.

Show email Show your summary of the call Show your summary of what was said

Response expected from Example Borough Council

You marked this case as solved

Another person in your block has reported a similar issue

Share contact details?

Next steps

Wait for them to investigate the problem

Make sure you allow your landlord and their contractors reasonable access to your home.

They should tell you when they’ll visit and how long it’ll take.

What if they don’t?

Consider getting legal advice

If your landlord has refused to take action, a lawyer might be able to help you progress the issue.

Find your local Law Centre

Wait for a reply

We’d expect your landlord to respond by phone, email, or letter by .

They’ve replied!

Know your rights

Excellent, free, online guides on what to do about housing disrepair when you’re a social tenant or rental tenant.

Citizens Advice Advice Now

Share your issue

Mentioning the issue on Facebook or Twitter, where your housing provider can see it, can get the wheels moving.

Find out how to share responsibly

Complain

If communication with your landlord breaks down entirely, the Housing Ombudsman can investigate and attempt to resolve disputes.

Find out how

Contact your block champion

Get help and advice from someone who’s been through this before.

Send them a message