They are going to send someone out to investigate further.
They have given me advice on how to fix the problem myself.
They won’t deal with the problem right now.
They say the problem is someone else’s responsibility.
Show email Show your summary of the call Show your summary of what was said
Response expected from Example Borough Council
You marked this case as solved
Another person in your block has reported a similar issue
Make sure you allow your landlord and their contractors reasonable access to your home.
They should tell you when they’ll visit and how long it’ll take.
What if they don’t?If your landlord has refused to take action, a lawyer might be able to help you progress the issue.
Find your local Law CentreWe’d expect your landlord to respond by phone, email, or letter by .
They’ve replied!Excellent, free, online guides on what to do about housing disrepair when you’re a social tenant or rental tenant.
Citizens Advice Advice NowMentioning the issue on Facebook or Twitter, where your housing provider can see it, can get the wheels moving.
Find out how to share responsiblyIf communication with your landlord breaks down entirely, the Housing Ombudsman can investigate and attempt to resolve disputes.
Find out howGet help and advice from someone who’s been through this before.
Send them a message